Warranty & product registration

The One (1) Year Limited Warranty is valid only for products purchased from authorized retailers of Ignivio Brands LLC and applies only to the original owner and the original product. It is not transferable to any other person or product. Ignivio Brands LLC warrants that the unit will be free from any defects in material and workmanship for a period of one (1) year from the date of purchase if it is used under normal household conditions and maintained in accordance with the instructions in the Owner’s Guide. However, this warranty is subject to certain conditions and exclusions, which are outlined below.

1. Ignivio Brands LLC holds the authority to repair or replace the original unit and/or non-wearable components considered faulty within a period of one (1) year starting from the initial date of purchase.

2. Should a replacement unit be provided, the warranty coverage concludes after a span of six (6) months from the date of receiving the replacement unit, or the remaining duration of the ongoing warranty, depending on whichever is more extensive. Ignivio Brands LLC maintains the right to substitute the unit with one of equivalent or heightened value.

1. This warranty does not cover the regular wear and tear of wearable components (such as grill plate, pot, probe and glass lid), which necessitate routine maintenance and/or replacement for the proper operation of your unit. 

2. The warranty does not extend to units that have been interfered with or employed for commercial purposes.

3. Damages resulting from incorrect use, mistreatment, careless handling, failure to perform necessary upkeep, or harm caused during transit mishandling are not covered.

4. This warranty does not encompass indirect or incidental damages.

5. Defects caused by unauthorized repair individuals not endorsed by Ignivio Brands LLC are excluded. Such defects incorporate damages incurred while shipping, modifying, or repairing the Ignivio Brands LLC product (or any of its components) by a repairer not authorized by Ignivio Brands LLC.

6. Products obtained, used, or operated outside of North America are not covered by this warranty.

Should your appliance encounter operational issues during normal household use within the warranty timeframe, please email cs@gourmaxpro.com for guidance on self-help product care and maintenance. Our team of Customer Service Specialists is ready to provide aid in terms of product support and warranty service choices. 

This warranty bestows upon you distinct legal entitlements, and it is possible that you possess additional rights that diverge depending on your state of residence. In certain states, the exclusion or restriction of incidental or consequential damages might not be permissible, thereby rendering the above information inapplicable to you.