Shipping policy

Fast, Transparent Shipping. Delivered with Care.

We’re so excited to get your order to you! Here’s everything you need to know about how we ship and deliver your purchase.

1. Processing Time

Orders are processed within 1-2 business days (Monday-Friday, excluding weekends and holidays) after we receive your order confirmation and payment verification.

Please note: During major sales events (like Black Friday) or new product launches, processing may take 1-3 business days. We'll notify you on our website if there are any delays.

2. Shipping Destinations 

We currently ship to the continental United States.

3. Order Tracking

The moment your order ships, you’ll receive a shipping confirmation email with your tracking number and a link to follow your package’s journey right to your doorstep. You can also check the status anytime by logging into your account on our site.

4. Delivery & What to Do If There’s an Issue

Carriers: We partner with reliable carriers like USPS, UPS, and FedEx.

Address Accuracy: Double-check your shipping address at checkout! We can’t be held responsible for packages lost or delayed due to incorrect addresses. If you catch a mistake, email us at cs@gourmaxpro.com ASAP—if it hasn't shipped, we can fix it.

Failed Deliveries & Delays: While we provide estimated delivery windows, sometimes carriers experience unexpected delays (weather, high volume, etc.). If your tracking shows delivered but you can’t find it, please:

1. Check with household members or neighbors.

2. Look around all possible delivery areas (porch, garage, mailbox).

3. Contact your local post office or carrier with the tracking number.

4. If you still can’t locate it, contact our support team within 7 days of the marked delivery date, and we’ll help resolve the situation.